Frequently asked questions
Palm Rewards frequently asked questions
Find answers about earning Palm Points, provider tracking, pending rewards, redemptions, account rules and supported reward types.
Free to join. No membership fee or credit card required to create an account.
Key information
- Rewards can be instant or pending depending on provider verification.
- Offer and survey eligibility varies by country, device and inventory.
- Use one account and follow each provider requirement exactly.
- Contact Palm Rewards support when an eligible tracked completion does not credit after the stated wait period.
Rewards, offer availability and eligibility vary by country, device, provider and inventory. Palm Rewards does not guarantee that every activity or reward is available in every country.
Frequently asked questions
Why is my reward pending?
Some providers review completions before confirming a reward. The pending period depends on the provider and activity.
Why was I disqualified from a survey?
Research studies target specific demographics and quotas, so not every member qualifies for every survey.
Can I use multiple Palm Rewards accounts?
No. Duplicate accounts can interfere with tracking and may violate platform or provider rules.